everything YOU NEED TO KNOW:
SHIPPING + DELIVERY TIMES
🇬🇧 UK Delivery Options
Standard UK Shipping (FREE)
- Receive your order in 6-8 days
- Fully tracked
- Processing time: 24–48 hours
Express UK Shipping (£3.99)
CURRENTLY UNAVAILABLE
30 DAY MONEY BACK GUARANTEE
If you’re not satisfied, return your ComfortPup™ within 30 days — as long as it’s undamaged and in its original packaging.
🔁 Free Colour Exchanges
- Ordered the wrong variant? No problem! We’ll send you a replacement completely free of charge.
- Simply contact our support team within 30 days of delivery, and we’ll sort your exchange quickly and easily.
📦 Easy Returns
- Simply send the product back in its original packaging for a full refund.
💸 Fast Refunds
- Once we receive your return, your refund will be processed quickly — typically within 5–10 business days.
(Please check our full return policy below.)
TRACK YOUR ORDER
📦 Tracking Number
- Within 24–72 hours of your order, you’ll receive an email with your tracking number.
🔎 Track Online
- Enter your tracking number on our ‘Track Your Order’ page to follow your shipment’s progress.
❓ Need Help?
- If your tracking number isn’t working, double-check that it’s entered correctly. Still no luck? Contact us and we’ll be happy to help.
FAQS
🐶 How Do I Use the ComfortPup™?
- ✅ Step 1: Place the heartbeat toy where your dog likes to rest.
- ✅ Step 2: Turn on the heartbeat module.
- ✅ Step 3: Let your dog snuggle and enjoy the comfort.
✔️ Is the ComfortPup™ Safe for All Dogs?
- Yes! Made with hypoallergenic, durable materials that are suitable for dogs of all ages.
💤 Will the ComfortPup™ Help My Dog Sleep Better?
- Absolutely. The realistic heartbeat creates a calming environment to promote sleep.
💪 Can It Help With Anxiety or Loneliness?
- Yes! It is designed to ease separation anxiety, fear of loud noises, and general stress.
🧼 How Do I Clean the ComfortPup™?
- Machine washable on gentle cycle (remove heartbeat module first).
- Durable, high-quality fabrics for long-lasting use.
🔋 Does the heartbeat require batteries?
Yes — the heartbeat device uses AAA batteries (not included). Instructions are included to help you set it up in seconds.
❓ Why does my ComfortPup™ look slightly different to the photos?
Our ComfortPup™ may have minor variations in colour or stitching between batches. This is completely normal and does not affect the softness, heartbeat function, or comfort for your dog. Every ComfortPup™ is designed to provide the same calming experience.
